LiveWatch Help Center

Brad August 22, 2011 Plug & Protect™ - Simon XT / Activate My New Plug & Protect™ System


Gray_Number_1.png  Video and Quick-Start Guide Below: Watch the video below and review the Quick-Start Guide

Gray_Number_2.png Place Sensors and System in Home: Place your sensors and systems around the home.  (It is important to do this before your activation appointment so we can have your signal properly tested.)

Gray_Number_3.png Confirm Agreements, Info and Appointment: Make sure the Monitoring Information Sheets and Monitoring Agreements are complete by logging in to your LiveWatch Customer Center Account and that you have a scheduled activation appointment.  We'll call you within 30 minutes of your scheduled activation appointment to test your signal and answer any questions.

Note! Do you have a white antenna on the top of your control unit? Click here to watch the Plug & Protect™ Placement Video that includes using the Simon XT external antenna. This article and video covers everything you need to know when using the Simon XT white external antenna. Click here.

Quick-Start Guide: Watch the video and review the Quick-Start Guide.

Frequently Asked Questions: You may also find this FAQ very helpful as it will answer 99% of the questions that you may encounter after watching the video above. 

LiveWatch Security April 16, 2012 Central Station and LiveWatch Alarm Monitoring / Frequently Asked Central Station or LiveWatch Alarm Monitoring Questions (FAQ)

Visit or and click "Your Account".  

Your Account gives you access to:

  • Account Status, 
  • Account Setup, 
  • Billing Information, 
  • Billing Updates, 
  • Credit Card Updates, 
  • Shipping Information, 
  • Tracking Information, 
  • Special Offers and 
  • So Much More...

Then, create an account using the email address that we have on file (this is the email address where we send sales orders, promotion updates and other information).

After you've created your account, your LiveWatch Customer Center Account will automatically be updated with your customer information including a history of your security system's alerts.


JoeT February 5, 2014 Announcements

We will be conducting scheduled maintenance on our Instant Email Alert Servers beginning at 1:00 AM EST on Saturday, February 8th until 6:00 AM EST on February 8th. During this time you may experience latency on the Instant Email Alert Service. 

Note: Emergency Signals and notification procedures are not affected by this maintenance. 


LiveWatch Security February 5, 2014 Announcements

FedEx Express National Service Disruption


Last updated February 5, 2014

FedEx Express experienced substantial flight and sort disruptions at multiple hubs last night due to winter weather conditions. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 5, 2014. FedEx is committed to provide service to the best of our ability. Please continue to check FedEx Service Alerts for updates.

Continue to check the status of your shipments on or go to for updates to FedEx Service Alerts. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.

Operational impacts to other FedEx operating companies may vary due to local weather conditions.

Consistent with the provisions of the FedEx Service Guide, FedEx Express money-back guarantee is suspended for U.S. packages and shipments inbound into the U.S. from international locations with a delivery commitment of February 5, 2014.

JoeT August 16, 2013 2 Announcements


I wanted to let you know about a free, new feature that will be added to your current plan:

Instant Email Alerts: In addition to the 24-hour alarm monitoring service you're subscribed to and in an ongoing effort to increase your Delight, we'll be sending notifications of all alarm system events to you via e-mail.

Here's the long story, short:

· We have found that our customers prefer to receive an e-mail rather than a phone call when it comes to non-emergency events such as low batteries and power failure notifications (especially when they occur in the middle of the night!).

· For certain low priority signals (low battery, sensor malfunctions, etc.) this e-mailed alert is the only notification you will receive for this signal.

· These e-mail alerts are in addition to any notifications that you may have set up with your interactive services (if you have that feature on your monitoring service plan).

When does this new service go into effect?

This service will be fully implemented on August 20, 2013.

What Can You Expect?


Event Type

Notification Procedure

Emergency Signals

Burglary, Intrusion, Fire, Smoke, Carbon Monoxide, etc.

· Phone Call (no change here) – you will still get the same fast phone calls from our 24/7 monitoring center, unless your system is properly disarmed within the legally required 1-2 minutes of an event

· E-mail AlertsNEW! sent to your monitoring email address on file

Non-Emergency Alerts

Low Battery, Power Failure, Sensor Malfunction, etc.

· E-mail AlertsNEW! sent to your monitoring email address on file.

· This e-mail address may be different than other emails you have on file with us and can be easily updated or turned off by logging into the Customer Center.

How to make sure you are getting our messages.

Just add to your address book so that you receive these important messages — it's extremely important to never mark these messages as spam. If you want to turn them off, simply visit the LiveWatch Customer Center where you can opt out of this e-mail notification service.

Why are we doing this?

Every alarm system will, at some time or another, have a low battery and send a low battery signal to our Central Monitoring Station. In the past, we would call to let you know of the low battery condition, regardless of the time (sometimes at 2 AM on the weekend). Since we are committed to your Delight, we will now e-mail this information to you so as not to disrupt your sleep and so that you can keep this record in your files as a helpful reminder.

That sounds great…now what?

There's nothing further needed from you at this time. If you wish to be called on Non-Emergency alerts see below. If you still have questions, visit our Help Center where you can find information, chat with reps during business hours or submit a help ticket, which is available online 24/7 for your convenience. You'll find the solutions you need in How-To Videos, Articles, and User Manuals specific to your system and event.

I don’t care about sleep; I would like a call!

We can certainly call you on any non-emergency low priority signal. This is not the recommended best practice, but we are eager to Delight you. To opt out of the e-mail services and maintain the phone calls for non-emergency signals, visit the Livewatch Customer Center and edit your preferences concerning e-mail notifications.

Thank you, enjoy the experience, and let us know if you have any questions!

On Behalf of the SafeMart and LiveWatch Security Teams,

Joe Thomas

Director of Technical Operations