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How can I get the garage door sensor to work properly?

Neal Janzen
asked this on December 8, 2011, 12:07 PM

The first garage door sensor I received worked for awhile, then after about 4 weeks started to show "low battery" warning and always showed "open".  By tapping it gently it would work for awhile, but before I could get a new battery (4 weeks on a battery is not good), it went open while armed in the middle of the night setting the alarms off.  Talking with support it was determined the unit was defective and a new one shipped.  New one has now arrived and the same problem persists.  It will arm normally "some times", other times is reports "garage door open".  I disabled it as I am afraid it will set itself off again in the middle of the night.  Any suggestions.  I cannot find a tech phone number anywhere on your site.  I like the system but am now not so sure. Two friends have asked me about my system and I have told them to hold off buying it. 



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Neal Janzen

I should note, that I have taken great care in making sure the darn thing is absolutely level both horizontally and vertically. I can't be going out into the garage and "tapping" the darn thing to get it to work properly.

December 8, 2011, 12:12 PM
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Brandon Sirochman

I have had my garage sensors for 8 weeks and one of mine has started to do the same thing.

Is there a defect with this sensor? I also dont want it going off at 2am like it did last night.

February 13, 2012, 6:08 PM
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James Townsend

Has tech support offered a solution?  I see nothing.

February 17, 2012, 3:37 PM
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Neal Janzen

Yes, Tech support sent a new, totally different unit.  Much larger and it  has some sort of crystal in it? Check with Anthony in tech support and he will explain.

February 17, 2012, 8:07 PM
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Anthony DeLallo

Hi All,


The alternative to the standard garage door sensor is to connect a hardwire switch to a crystal contact. The part number for a crystal contact is GE 60-362-10-319-5. This sensor has 2 terminals to which you would connect the hardwire switch.  The picture below shows the basic concept.



The green and yellow wires are from the hardwire switch, the three metal prongs at the top have a black jumper that needs to be removed to have the hardwire switch work. Also note that the yellow wire has a 4.7 Kohm resistor attached to it. The crystal contact would be mounted about a foot away from the door and the switch would be mounted on the door itself. However, it is important to note that both pieces of the switch need to be level in order for this to work. The switch would be mounted the same way as a standard (2 piece) micro sensor. By using this solution, the crystal contact would act as a wireless transmitter for the switch. The switch would give the actual open and close readings.

February 25, 2012, 1:05 PM
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Larry Slater

I have been having the same issues. It went off at 4am last night and we found nothing wrong. We reset it and it went off 40 minutes later and again found nothing wrong. Is this fix being offerd as a replacement to what we have already purchased since the current garge door sensor does not wrok properly?

July 28, 2012, 2:39 PM