When Will I Next Be Billed for My LiveWatch Services?

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16 comments

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    Robert Prickett

    Unbelievable how totally clueless and useless this site had become. I logged to my account to find out billing info. Nothing there. I sent an email and a nice woman called me. She did tell me my billing information, which  is fine, but I HAVE TO CALL?  All this technology and my account does not tell me anything! I complained about this when first signing up some time ago. They said they were working on the site. A year later and it's still not fixed? How about hiring a couple of teenager nerds? They could fix in a day. I like the service, but dealing with the company is a root canal.

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    Robert Prickett

    I want to clarify my last comment. I've had many contacts with safemart people via chat, email, and phones. Every single person with safemart has been courteous, professional and patient.  Everyone has been wonderful.

    It's the web site that drives me nuts. It's the same problems from my first service 16 months ago.

    At that time, they agreed and said they were working on it. But nothing has changed

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    Mark Warner

    I would have to agree with the sentiment of Mr. Prickett above. How hard is it to just tell the customer what their recurring bill date is? Safemart / livewatch, please get to work on your website and provide better up to date billing information.

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    Joe T

    Thanks for your feedback. It is by this you make SafeMart the most recommended security company.  While I do not have a solid date yet, your request has not fallen upon deaf ears. Keep an eye out for the renewal date in the next release on our customer center. 

    Cheers, 

    Joe

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    Erik Kvalheim

    I mostly agree with the above comments. Customer service is about the best I have ever dealt with. It seems astonishing that you can't log in and see exactly when your subscription has expired. 

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    Justin Rubio

    Hello Safemart. #1 alarm company. Can you hire someone to make a one time update to your website so that the next due date for my bill appears on it or else I'm always going to be late with my payment and I do not like autopay as I have been charged wrong amounts before in the past by other companies therefore I do not believe in autopay. Thank you.

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    Joe Fox

    I'm with the folks above. Very great folks -- we adore our SafeMart stuff and our LiveWatch monitoring. The website is in need of update, and not being able to see how far I've paid up is ludicrous. Y'all can do better than this. :)

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    Michael Roy

    Ok, so it's now January 27, 2014 and there is still no information on this site about the recurring billing date.  I just received an e-mail telling me that a monthly billing charge attempt to my credit card failed (due to credit card information being out of date).  I'd like to know what is going on with billing because I don't want to do month to month, I want to do yearly billing so I guess I'll have to contact you all at   billing@safemart.com.  It doesn't make any sense to me that my recurring billing date information is not available to me on this site and the ability to set up a monthly or annual billing cycle is not automated.

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    Rose Carroll

    Good afternoon, Michael,

    Thank you for your comment!  I am sorry that it's taken so long to update this portion of the site and I assure that it is on our list of improvements.  In the meantime, one of our Billing members will be in touch with you shortly!

    Thanks again and take care,

    Rose Carroll

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    Mark Burbank

    Add me to the list of perplexed customers. This is ridiculous.

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    Sukrit Khera

    I am slightly dis-appointed that I have to send an email to find my next bill, upgrade my plan etc.  +1 to get this feature in safemart/livewatch website. 

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    J Spaulding

    Michael Roy: After 3 years I gave up on the ANNUAL BILLING.  They just aren't equipped for it.  Let me explain; over the years I have changed my insurance company and have needed a "Certificate of Alarm Monitoring".  Because I was on ANNUAL BILLING they would not issue this certificate to me. I had to snail mail the president of the company (Christopher Johnson) and after 3 separate letters the issue was finally address. But system wide they do not have procedures in place when one pre-pays their annual monitoring.  This is the most ridiculous situation I have seen.  It is in their best interested to get my 12 months payment in advance, yet they acted as if they were doing me a big favor.  I called again today to pre-pay 12 months this year; and the rep said: "We have a special form in your file if you need a Monitoring Proof again." Why isn't this a standard operating procedure? This company is so primitive in certain regards.  They refused to give me the president's email address, I had to write him a snail mail letter which went unanswered; letter 2 went unanswered; letter 3 was answered by a manager.

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    Robin Williams

    Why isn't my bill do the same day each month? Don't care for not knowing when my bill is do, because I do not want to use credit card to pay it. So I am going to pay it in full till 2015 an see if this billing site and way of getting bill changes, then I will decide if I continue with this company or not!

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    Richard Abbott

    I agree with all the posters. I had originally prepaid for 1 year of monitoring and got some free months but I couldn't remember how many. I knew the year was up but didn't know when my next bill would be. I tried to call the Livewatch phone number and pressed the Billing prompt and when someone finally came on, they told me that the Billing department was busy and I would have to leave a message, send an email, or call back again.

    Frustrating to say the least! I went back online and clicked on the Live Chat button. Within a few minutes, a support person came on and I explained my problem. It took her a couple of minutes but she gave me my next billing date and the amount. She also mentioned that the 1 year prepayment (which included 6 free months) option no longer exists. Too bad - that was a substantial savings.

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    LiveWatch Security

    Thank you for all of your feedback!  Please feel free to email my team at billing@livewatch.com or call us Monday through Friday, 8:30 AM to 5:00 PM at 800-628-6093, Option #4.  We can get any issues or questions resolved right away.  Thank you again!

    Regards,

    David Riley

    LiveWatch Security

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    Charles Locascio

    Agreed, the monitoring people are extraordinary, and the techs have been pretty helpful as well; however, the website needs to be revamped. Even our rural water company has the billing online with all the necessary info.

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