It is essential to remember your Master Passcode (False Alarm Code) and the Fake Password. In the event of a Burglary alarm, the Central Station will call at the first two numbers that you provided, to notify you of the alarm activity. To verify whether the alarm is false or not, the operator will ask you for your name and passcode. The Master Passcode should be given in the event of a false alarm, and the Fake Password should be given in the event of an emergency if dispatch is necessary.
If the person who answers the phone gives either an incorrect passcode, or no passcode, the Central Station will dispatch the Police. It is assumed that if a person answers the phone and doesn't have a passcode, that they are not authorized to be at the premises or to cancel an alarm. It is very important that the Master Passcode is not confused with the Fake Password. This is why it is recommended to use your 4-digit Master Passcode as the False Alarm passcode, since this code is used for arming and disarming your system every day. On the other hand, a word, such as a pet's name, a favorite sport's team, or a favorite city to visit, may be used as the Fake Password.
It is advisable to keep your codes in a safe place, and to memorize them, as you would memorize the PIN for your debit card. Many false alarms can be prevented if the passcodes are memorized, and not confused.