When an emergency contact is called in response to a "trouble signal", then our central station monitoring operator will ask the emergency contact whether they happen to already be on the premises and can determine whether it is in fact a false alarm. If the emergency contact has the proper passcode they can disarm the system and stop the emergency response. If the emergency contact does not have the proper passcode, then that person will be asked to help us to get in contact with the system owner. It is not the emergency contact's responsibility to solve the problem. Their only responsibility is to help us get in touch with the owner of the system.