To our new emergency contacts, thank you for your help in keeping our customers as safe as possible. Please read below to understand the role of the emergency contact.
The emergency contact (aka, a "Responsible Party") could be called upon to notify the owner of the alarm system, that the system reported a "trouble signal". We contact the emergency contact to do this if we cannot reach the owner directly ourselves.
A "trouble signal" could be the result of a fire, flood, frozen pipes or an intruder, or possibly a false alarm.
In the infrequent case that the alarm does report a "trouble signal" we will contact the system owner, the authorities, and possibly an emergency contact like yourself.
An emergency contact will never be asked to go to the premises. Instead, the emergency contact can be very helpful in locating the system owner so we can work with that owner to resolve the "trouble signal".
If you have other questions, please check out these helpful articles as well: