The general script our Central Monitoring Station uses when we call you in response to a signal is the following:
"Hi, this is ______ calling from your Monitoring Company. We received your activation from sensor ___ [sensor 2, the Master Bedroom window, for example]. Is everything okay?"
- To cancel a False Alarm, you can give us your False Alarm Passcode.
- To confirm an alarm, you can give us your Fake Password or Code.
If an incorrect Passcode is given, we will dispatch the Police. After a Passcode is given, we will ask your name so we may log whom we spoke with.
Central Station Operators differ slightly in style so some will provide details like the type of alarm - Tamper, Intrusion Alarm, or Fire.
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