Upgrading old Simon 3



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    Kelly O'Niell


    Great question. All of the sensors on your Simon 3 should be compatible with the SimonXT or SimonXTi except the keypad. You would have to upgrade that and we would recommend upgrading to the Two way Talking Touchscreen which is compatible with both the XT and the XTi.

    The GSM would need to be replaced as well, the Simon 3's GSM (cellular module) is ''proprietary'' to the Simon 3 and cannot be used with any other panel. I would recommend calling in and speaking with one of our security consultants to see if there is anything we can do to help you with the equipment. 800-628-6093. You could also send us an email- sales@safemart.com - and we could help you work out pricing for the new equipment via email as well.

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    Mike Testa

    I am also upgrading from Simon 3 to Simon XTi.  Do I really need to open up and trigger each one of my 30 sensors to program into the XTi? Is there no app (alarm.com?) that I can use to program in the sensor ids and serial numbers?


    PS-I tried calling tech support about this but gave up waiting after NINE MINUTES!!! I am reconsidering whether to switch to Safemart or stay with my current monitoring service!!!!!!!!!!!!!!!!!!!

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    Anthony D

    Thank you for your post. We apologize for any inconvenience you experienced with the extended hold time. We do our best to ensure that each and every customer that we speak with on the phone gets all of the attention that they need and we make sure that all issues are resolved before we get off the phone with them. Sometimes the hold time is increased by our personalized service. 

    I see that you have since worked with a representative here, and that all questions/ issues have been resolved.

    Regarding the Alarm.com features, unfortunately there is no option to add sensors. Any existing sensors would be added to the system by hand. Please feel free to let us know if there is anything else we can help with! Thank you for choosing SafeMart!

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