What is the difference between the installer code and the master code?

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6 comments

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    Atkins Jerome

    I'm trying to get rid of an annoying beeping from a low battery indication on my alarm system

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    LiveWatch Security

    Hi Atkins,

     

    What type of system do you have? We would be more than happy to assist you with the trouble beeps. 

     

    The LiveWatch Team

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    Steven Warren

    Wanted to mention this to everyone reading this as it wasn't apparent to me from the beginning, but caused a significant problem in Total Connect.  If you have any two user codes identical (lets say installer & master are changed to both be 4112) on the panel, Total Connect will not sync the users.  This is regardless of any combination of type of user (installer, master, user (all levels of user included)).  It took a two hour long conference call with LiveWatch and AlarmNet to finally figure out my user sync issue, which was 100% caused by this.

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    Paul Xiong

    Steven warren, can you manually reset the installer code or do you have to go through livewatch techs?

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    Steven Warren

    Paul, yes, you can actually change the Master and the Installer codes separately with the Tuxedo Touch controller.  You'll need to know the existing Master code though in order to do this since the Installer code is lower authority than the Master code.

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    Paul Xiong

    Thank you Steven Warren for your time and answer. I forgot to mention a key part, I am using the Qolsys IQ Panel. But I'll give Livewatch a call.

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