Email Notifications for Alarm Events

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3 comments

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    Dino Caputo

    The bigger issue is turning off the annoying trouble beeps that occur in the middle of the night for a low battery.  You need to implement a fix for that.

  • Avatar
    LiveWatch Security

    Hello Dino,

    Thank you for contacting SafeMart. The fix to the problem of the system beeping when there is a low battery is to turn off the ""Trouble Beeps" in programming. We have an article posted on our HelpCenter that shows you the steps on how to do this. Please see the links below for more information. Again thank you for choosing SafeMart and please let us know if there is anything else we can do for you.

    Simon XT Trouble Beeps

    Simon XTi Trouble Beeps

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    Tess Decker

    WHY would a NEW AND NEWLY INSTALLED ('PLUGGED IN') alarm system even have a low battery issue?!  We just received and activated our system Tuesday.  Also, I would think a malfunction or power failure WOULD be considered important, and not assumed that people would rather wait until the next day when they're awake to learn that they were likely NOT protected during the 'malfunction' time.  That is, assuming they weren't harmed or killed while they slept during the malfunctioning timing of their alarm and the LACK of being contacted, checked in on by monitoring center.  Are system malfunctions NOT matters of which we should be concerned. 

     

    Thank you in advance for your time and giving my concern the validity and attention it deserves. 

    Tess

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