Unfortunately, the only way to clear a low battery message on the IQ Gen 2 is to physically open the panel and replace the backup battery. Due to our policies, we do NOT condone replacing the backup battery in your panel without the guidance of one of our technical support experts. Please call our technical support line or email your concerns to firstname.lastname@example.org.
Customer Support: (855) 548-3928 (Option 2)
Hours of Operation:
Monday through Friday 7AM to 9PM CT
Saturday 8AM to 9PM CT.